ORDER QUESTIONS

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What are hours of operation for RIMEDS?

Our RIMEDS Customer Representatives are available to assist you Monday to Friday 8:00 to 7:00 P.M. Eastern Standard Time toll free at 1-866-656(MEDS)6337.

Eastern Standard Time

Monday - Friday 8:00am - 7:00pm
Pharmacy Emergencies 24x7
Saturday 9:00am - 2:00pm

Why do I have to order in such high quantities?

RIMEDS dispenses quantities of medications that make up a common 3-month supply. Ordering in these higher quantities means that you save money, in both drug costs and shipping costs. You will also save time because you will not have to order on a monthly basis.

In what currency are the prices on the RIMEDS website?

All prices have been converted and are displayed in U.S. dollars.

Can I order medications prescribed to me for the first time?

New-to-you prescriptions must be tried for a period of 30 days through a U.S. retail pharmacy prior. After you have shown no side effects related to your new prescription, you will be able to fill that medicine through RIMEDS.

How long will it take to receive my Initial order?

You should expect to receive your initial medication order approximately 20 days after your Enrollment Form is mailed to RIMEDS. We recommend you ask for a thirty day prescription to cover the initial time period required for delivery.

What happens when my 3-month order runs out?

A RIMEDS Customer Representative will contact you 30 days before your next refill is due to: 1) update your health and medication profile and 2) help you stay current with your prescriptions. RIMEDS will process your refills upon receiving your approval.
 

What are the shipping fees?

There is a single $15.00 processing fee for shipments from each country/region supplying your medication regardless of the number of medications per package.

What forms of payment does RIMEDS accept?

RIMEDS accepts money orders, certified checks, MasterCard and Visa. Checks and money orders should be made out to CanaRx Services Inc.

Will RIMEDS accept my insurance plan?

Your insurance company will not accept RIMEDS billing at this time, therefore this program is not offered to individuals with program coverage.